Terms & Conditions
1. Acceptance of Terms
By accessing or using the CTM365 website (https://ctm365.com) or any related services, you agree to be bound by these Terms & Conditions. If you do not agree to all of these terms, do not use our website or services.
We reserve the right to modify these terms at any time. Changes become effective immediately upon posting. Your continued use constitutes acceptance of the revised terms.
2. Services Description
CTM365 provides 24/7 remote, real-time thermal monitoring of critical electrical infrastructure. Our services include continuous data collection, analysis, and reporting to help identify developing electrical issues before they cause failures.
All services are subject to a separate Service Agreement signed by both parties. These website Terms & Conditions apply to general website use and do not override specific terms in your Service Agreement.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services or submit inquiries. By using our website, you represent that you meet these requirements.
4. User Conduct
You agree not to:
- Use our website for any illegal purpose or in violation of any laws
- Attempt to gain unauthorized access to our systems or data
- Interfere with or disrupt the integrity or performance of our website
- Submit false, misleading, or fraudulent information
- Scrape, crawl, or use automated means to access our content without permission
- Upload malicious code, viruses, or harmful software
5. Intellectual Property
All content on this website — including text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the property of CTM365 or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our prior written consent. You may print or download one copy of materials for personal, non-commercial reference only.
6. Contact Form and Communications
Submitting information through our contact form does not create a binding service agreement. We will use the information you provide to respond to your inquiry. All communications are subject to our Privacy Policy.
7. Third-Party Links
Our website may contain links to third-party websites (including LinkedIn). These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party sites. Access them at your own risk.
8. Disclaimer of Warranties
CTM365 PROVIDES ITS WEBSITE AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The website will function uninterrupted, secure, or error-free
- Defects will be corrected
- The website or servers are free of viruses or harmful components
- The results obtained from using our services will be accurate, reliable, or complete
While CTM365 provides continuous monitoring to help identify developing electrical issues, we cannot guarantee that all potential failures will be detected or prevented. Our services supplement — not replace — proper electrical maintenance, inspection, and safety protocols.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CTM365 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:
- Your use or inability to use our website or services
- Any conduct or content of any third party on our website
- Unauthorized access, use, or alteration of your transmissions or content
- Electrical failures, equipment damage, downtime, or safety incidents
IN ANY CASE, CTM365’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, FOR THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless CTM365 and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
- Your use of our website or services
- Your violation of these Terms & Conditions
- Your violation of any applicable laws or third-party rights
- Any content or information you submit through our website
11. Service Agreements
CTM365’s continuous thermal monitoring services are governed by a separate Service Agreement executed between CTM365 and the customer. In the event of any conflict between these website Terms & Conditions and a signed Service Agreement, the Service Agreement shall control.
Key terms of our Service Agreements typically include: scope of monitoring, installation requirements, data ownership, fees and payment terms, termination conditions, equipment responsibility, and liability limitations specific to electrical monitoring.
12. Termination
We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms & Conditions. Upon termination, your right to use the website will cease immediately.
13. Governing Law
These Terms & Conditions shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action arising from these terms shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of such courts.
14. Dispute Resolution
Before filing a claim against CTM365, you agree to first contact us and attempt to resolve the dispute informally. If the dispute cannot be resolved within 60 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.
15. Severability
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and CTM365 regarding your use of our website and services, superseding any prior agreements or understandings.
17. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
CTM365
Email: legal@ctm365.com
Website: https://ctm365.com
Contact form available on our website
Acknowledgment: BY USING CTM365’S WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.
